Citizens Charter

Citizen's/Client's Charter

1st January 2021

National Innovation Foundation-India,
Autonomous Body of Department of Science and Technology, Govt. of India
Grambharti, Gandhinagar -Mahudi Road
Gandhinagar, Gujarat-382650
Phone : +91 2764 350001, 2, 3, 4, 5, 6
Fax : +91 2239167115
Web : www.nif.org.in
info@nifindia.org

 

Vision

To make India innovative and to add value to India's outstanding traditional knowledge base

Mission

To help India become an inventive and creative society and a global leader in sustainable technologies without social and economic handicaps affecting evolution and diffusion of green grassroots innovations.

S. No.

Activity

Service Transaction

Weight

Service standard

Success Indicators

Unit

Weight

Data Source

1.

Scouting and Documentation projects and Communications (entries for biennial competition)

Providing financial support for scouting and documentation of grassroots innovations and traditional knowledge practices

Replying communications received from innovators with regards to their ideas/innovations/tk or from Collaborators/Scouts

15

Technical and Administrative approval - 3 months

Individual Innovators : Reply with status- 2 months; Collaborator/ Scouts in case of bulk entries: Reply with status to innovators- 6 months

% achieved

%

15

Office records

2.

Value addition, research and development projects

Providing financial support for validation of and value addition in selected grassroots innovations and traditional knowledge practices

25

Technical and Administrative approval - 3 months

% achieved

%

25

Office records

3.

Business development projects

Providing financial grant for business development activities for scaling up grassroots innovations and traditional knowledge practices

12.5

Technical and Administrative approval - 3 months

% achieved

%

12.5

Office records

4.

Dissemination/Social diffusion support

Social diffusion/dissemination of grassroots innovations and traditional knowledge practices at low cost or no cost

12.5

Technical and Administrative approval - 3 months

% achieved

%

12.5

Office records

5.

Training & Capacity Building

Training the scouts, innovators, entrepreneurs, volunteers and others involved in the value chain

5

Technical and Administrative approval - 2 months

% achieved

%

5

Office records

6.

Intellectual Property Protection

Protecting IP of grassroots innovators through appropriate means

10

Technical and Administrative approval - 3 months

% achieved

%

10

Office records

7.

IT & Knowledge Management And Communications (other than entries for biennial competition )

Managing IT/Portal/ERP/Website and making policy papers /reports and other knowledge management tools

Replying communications/queries other than entries for biennial competition

10

Technical and Administrative approval - 3 months

Reply - 1 month

% achieved

%

10

Office records

8.

INSPIRE Awards MANAK Scheme

For promoting in school students between class 6-10

10

Awareness building, review of submissions, finalization of results in coordination with DST

% achieved

%

10

Office records

 

S. No.

Activity

Service Transaction

Weight

Responsible Person, Designation, Phone Email

Process

Documents required

Fees

1.

Scouting and Documentation projects and Communications (entries for biennial competition)

Providing financial support for scouting and documentation of grassroots innovations and traditional knowledge practices

Replying communications received from innovators with regards to their ideas/innovations/tk or from Collaborators/Scouts

15

Dr. Vivek Kumar

Senior Innovation Officer

Phone: 9937395992

Email: vivekkumar@nifindia.org

Through Project Review Committee (PRC)

Internal processing

NA

2.

Value addition, research and development (VARD) projects

Providing financial support for validation of and value addition in selected grassroots innovations and traditional knowledge practices

25

Dr. Vipin Kumar

Director and Chief Innovation Officer

Email: vipin@nifindia.org

Shri Mahesh Patel

National Innovation Coordinator (Prototype and Product Development)

Email: mahesh@nifindia.org,

Dr. Smita Kaul Sharma

National Innovation Coordinator (Agriculture)

Email: smitak@nifindia.org

Dr. Ravikumar RK

Senior Innovation Officer (Veterinary)

Email: ravikumar@nifindia.org

Er. Rakesh Maheshwari

Senior Innovation Officer (Engineering)

Email: rakesh@nifindia.org

Phone : +91 2764 350001, 2, 3, 4, 5, 6

Fax :+91 22 39167115

Through Project Review Committee (PRC)

NA

3.

Business Development Projects

Providing financial grant for business development activities for scaling up grassroots innovations and traditional knowledge practices

12.5

Dr. Vipin Kumar

Director and Chief Innovation Officer

Email: vipin@nifindia.org

Er. Rakesh Maheshwari

Senior Innovation Officer and In-charge Technology Business Incubator (TBI)

Email: rakesh@nifindia.org

Phone : +91 2764 350001, 2, 3, 4, 5, 6

Fax :+91 22 39167115

Through Project Review Committee (PRC)

NA

4.

Dissemination/

Social diffusion support

Social diffusion/dissemination of grassroots innovations and traditional knowledge practices at low cost or no cost

12.5

Dr. Nitin Maurya

Senior Innovation Officer

Email: nitin@nifindia.org

Shri Hardev Choudhary

Senior Innovation Officer

Email: hardev@nifindia.org

Phone : +91 2764 350001, 2, 3, 4, 5, 6

Fax :+91 22 39167115

Through Project Review Committee (PRC)

NA

5.

Training & Capacity Building

For scouts, innovators, entrepreneurs, volunteers and others involved in the value chain

5

Shri Tushar Garg

Innovation Officer

Email: tusharg@nifindia.org

Phone : +91 2764 350001, 2, 3, 4, 5, 6

Fax :+91 22 39167115

Internal processing

NA

6.

Intellectual Property Protection

Protecting IP of grassroots innovators through appropriate means

10

Dr. Smita Kaul Sharma

National Innovation Coordinator (Agriculture)

Email: smitak@nifindia.org

Dr. Ravikumar RK

Senior Innovation Officer (Veterinary)

Email: ravikumar@nifindia.org

Er. Rakesh Maheshwari

Senior Innovation Officer (Engineering)

Email: rakesh@nifindia.org

Dr Manish Bhoyar

Research Associate (Human Health)

Email: manishb@nifindia.org

Phone : +91 2764 350001, 2, 3, 4, 5, 6

Fax :+91 22 39167115

Through Law firms

NA

7.

IT & Knowledge Management

And Communications (other than entries for biennial competition)

Managing IT/Portal/ERP/Website and making policy papers /reports and other knowledge management tools

Replying communications (other than entries for biennial competition) queries

10

Shri Tushar Garg

Innovation Officer

Email: tusharg@nifindia.org

Phone : +91 2764 350001, 2, 3, 4, 5, 6

Fax :+91 22 39167115

Internal processing

NA

8.

INSPIRE Awards MANAK

For school students between class 6-10

10

Shri Mahesh Patel

National Innovation Coordinator

Email: mahesh@nifindia.org

Phone : +91 2764 350001, 2, 3, 4, 5, 6

Fax :+91 22 39167115

Internal processing and external experts review

NA


Grievance Redress Mechanism

Public Grievance (PG) Cell of National Innovation Foundation (NIF) is entrusted with the responsibility of redressal of public grievances.

Name and Contact of Public Grievance Officer

Dr Vivek Kumar

Senior Innovation Officer and Public Grievance Officer

Email: vivekkumar@nifindia.org, grievance@nifindia.org

Help line/Website URL to lodge grievance

Administration Department

National Innovation Foundation - India

Grambharti, Amrapur, Gandhinagar-Mahudi Road

Gandhinagar, Gujarat, 382650

Phone : +91 2764 350001, 2, 3, 4, 5, 6

Fax :+91 22 39167115

Email: grievance@nifindia.org

Expectations from complainant

1. The complainant should provide clear statement of grievance indicating the background and officials/channels previously approached for redress along with copies of correspondence

2. The complainant should provide complete mailing address including pin code no, contact numbers and email address for correspondence

3. The complainant should provide prompt response to queries

Grievance Lodging Process

By Hand, post, email or through CPGRAM portal (https://pgportal.gov.in/)

Timeline for response

Redressal of grievance: 2 months